BROKER SUPPORT TEAM

Dedicated experts supporting you from submission to closing

Real people. Fast answers. Reliable guidance.

Account Executives

Click on the account executives' profile image to be connected to their virtual office. We believe strong communication, clear expectations, and hands-on support are key to successful loan outcomes.

Melanie Urdaneta

Kamila Quintero

Emely Silvestre

Chris Ovando

Candy Chatchaiyan

Bertha Cabrera

Internal support team

Our team is made up of experienced professionals who understand the broker process from start to finish. We work collaboratively to provide accurate guidance, proactive communication, and dependable support throughout the life of every loan.

HOW WE SUPPORT YOU

We focus on clear communication, streamlined workflows, and proactive support to help brokers close loans efficiently and confidently.

What We Provide:

  • Tailored guidance based on your loan scenario

  • Submission checklists and document review

  • Clear condition explanations and updates

  • Issue resolution to keep files moving

  • Support through closing and funding

nEED SUPPORT?

Join our online virtual office.

Our support team is ready to assist you.

Contact Info

888-676-5280

Social Media

Quick Links

The Lender AI provides mortgage lending services through approved broker partners.

This site is intended for industry use only and is not a consumer credit advertisement.

© 2025 The LenderAI dba Obsidian Financial Services. NMLS ID:1425046 All rights reserved.